A valued member of the staff, the Office Manager ensures that the company’s everyday activities run smoothly. Duties include but are not limited to administrative services such as answering phone calls, greeting guests, coordination of meetings, travel arrangements, and records management; office management such as supervision of office staff and purchasing of supplies and equipment; and financial management such as credit card usage and processing income, bills, and invoices in coordination with the bookkeeper. The Office Manager is the face of the company and is expected to treat all individuals in a kind and respectful manner.  They assist in creating a positive office atmosphere.

JOB DUTIES

Administrative Responsibilities:

  • Assist CEO and Board Chair with coordination Board of Director Meetings and events
  • Oversee Annual Meeting logistics in coordination with CEO
  • Schedule Zoom Board Meetings, make travel arrangements for board of directors, prepare & submit Per diem check request, prepare and distribute board packets, set up the board room for the quarterly & special meetings to ensure the equipment is properly set up for the meetings
  • Take Meeting Minutes at all board meetings
  • Keep records of all Board Resolutions
  • Generate company memos and letters at the direction of the CEO
  • Determine what issues, calls, mail, or other communications need to be brought to the attention of the CEO and/or Board Chair
  • Perform Human Resources duties including preparation of interview packets, scheduling interviews, maintain employee files, submit employee timesheets, ensure completion of new-hire paperwork
  • Ensure new employees & board members have the computer hardware and software necessary to perform their duties,
  • Ensure confidentiality of all corporate information

 

Office Management Responsibilities:

  • Directly supervise office and custodial staff including providing clear and open communication and direction, scheduling, timesheets, and disciplinary actions
  • Change answering machines, office signage and out of the office email notices are set up when the office will be closed during normal working hours, or an employee is out on leave
  • Address in-person and telephonic shareholder requests, and redirect to Shareholder Relations staff and CEO as appropriate
  • Coordinate with I.T. contractors to maintain office phones, computers, and security system
  • Log & distribute mail and packages, prepare mass mail outs, and deliver the USPS.
  • Manage the maintenance repair requests working with Kootznoowoo Maintenance & Property Managers.
  • Inventory and replenish necessary office supplies and cleaning supplies
  • Manage all accounts for Kootznoowoo, KPlaza, & Chatham Properties and the filing systems
  • Maintain inventory of building maintenance purchases, cleaning supplies, corporate office keys, and office supplies and services.

 

Procurement and Financial Responsibilities: 

  • Provide grant management support for all Kootznoowoo grants, including developing a spreadsheet for reporting and draw down due dates, and other grant management functions.
  • Assist Bookkeeper with management of credit card accounts and statements
  • Assist Bookkeeper with recording and processing all invoices for payments, including printing, scanning, filing, mailing and data entry as needed
  • Prepare check requests and purchase orders
  • Collect K-Plaza rent payments, prepare bank slips for deposit, send all verification copies the bookkeeper
  • Make bank deposits in a timely fashion
  • Obtain the State of Alaska Notary Certification

 

NECESSARY SKILLS AND KNOWLEDGE

  • Excellent oral and written communication skills.
  • Extensive knowledge and experience of administrative and operational functions in development organizations, including financial, procurement, human resources, business operations policies and practices and administrative management.
  • Ability to work directly with the public, providing information and assistance on a regular basis
  • Strong interpersonal and communication skills to work effectively in a dynamic organizational environment
  • Able to work well under pressure while being detail oriented and prioritizing daily job duties

 

MINIMUM QUALIFICATIONS (education and experience)

Qualifications

  • Two (2) year degree in Business, Communications, Organizational Management, or equivalent, AND
  • Three (3) or more years of experience in office management
  • Other combinations of experience and education that meet the minimum qualifications may be substituted.
  • Valid state driver’s license.
  • Proficient in Microsoft Office and Windows platform

 

PREFFERRED QUALIFICATOINS (education, experience, skills)

  • Four (4) year degree in Business, Communications, Organizational Management, or equivalent, AND
  • Five (5) or more years of experience in areas involving government contracting and/or office management.
  • Knowledge, experience, in personnel, finance, human resources, accounting.

 

WORKING CONDITIONS

The work is performed at our corporate office located in the K-Plaza Building with moderate walk-in traffic. Incoming phone call volume fluctuates from minimal to heavy.  The building is a non-smoking facility with designated outside-smoking areas.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit, talk, hear, use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms. Occasional walking, bending, and lifting and/or moving up to 25 pounds are required. Specific vision abilities required by this job include distance vision, close vision, and the ability to adjust focus.

Joy Demmert

Director of Finance

Joy K’áad Jáad Demmert joined Kootznoowoo in December 2025 as Director of Finance. Joy grew up in Ketchikan and currently resides in Juneau. She is of Haida and Tlingit descent and belongs to the Káat nay-st/Yahkw Jáanaas (Shark House/Middle Town People) Clan.

Joy brings more than 17 years of accounting experience to her role. Most recently, she worked at Sealaska Corporation and previously spent six years at REACH, Inc. in Juneau, where she served as Controller and Chief Financial Officer. Joy holds a bachelor’s degree in accounting and is currently pursuing a Master of Public Administration at the University of Alaska Southeast.

Bernadette Montez

Bernadette Montez

Business Development Partner

Bernadette joined Kootznoowoo in 2025 to oversee business development. In this role, she focuses
on developing strategic partnerships and pursuing government contracting opportunities. Bernadette
works primarily out of the Kootznoowoo offices on the Kootz Defense Campus in Albuquerque,
New Mexico.

Sandra Lujan

Office Manager

Moe Bundrage

Staff Accountant

Moe joined Kootznoowoo in 2024 as the corporation’s Staff Accountant based at the Kootz Defense Campus in Albuquerque, New Mexico.  To this position he brings with him over eight years of expertise in accounting.  Moe is a graduate of the University of New Mexico, where he earned both a bachelor’s and master’s degree in accounting. At Kootznoowoo, Moe supports federal back-office operations and grants administration. Outside of work, Moe is passionate about basketball, coaching middle and high school boys in Albuquerque. He cherishes family time with his elementary-aged daughter and enjoys fostering strong community ties through sports and education.

Jon Wunrow

Executive Director of Tourism & Natural Resources/Thayer Project Manager

In March 2023, Jon began serving in his current position at Kootznoowoo. In this role, he is working on projects that focus on the protection and stewardship of Mitchell Bay and Cube Cove, the Thayer Creek Hydro Project, the Artist’s Workshop, and expanding Pack Creek Tours and cultural tourism opportunities in Angoon.

Susettna King

Shareholder Administrator

Susettna has served in a variety of roles with the corporation including previously as Office Manager and on the Board of Directors. In 2022, Susettna returned to Kootznoowoo as the Shareholder Administrator where she is responsible for managing the accounts payable and receivables.

Edwell John, Jr.

Business Analyst

Edwell joined the corporation after serving on the Board. In this role, Edwell works closely with the Executive Team on business initiatives. He is responsible for analyzing business metrics, developing improvement plans, and looking at the risks, finances, and profitability of business opportunities.

Martha Henniger

Shareholder Relations Manager

Martha has served Kootznoowoo in a variety of positions throughout the years. In 2023, she came out of retirement to work for the corporation. In her current role, she is responsible for managing all shareholder records, assisting shareholders with their questions and requests, and providing project support as needed.

Keith serves as the Chief Executive Officer, having been appointed to the permanent role in August 2025 after serving as Interim CEO since August 2024. With a career spanning public service, non-profit leadership, and financial management, Keith brings a well-rounded and mission-driven approach to organizational leadership.

Keith holds a Bachelor’s degree in Business Administration from Montreat College, along with two master’s degrees—one in Business Administration and one in Accountancy. Rounding out this academic journey, Keith also earned a doctorate in Counseling, reflecting a unique blend of financial acumen and a deep commitment to understanding and serving people.

Keith began his career with Kootznoowoo as Controller in November 2023, bringing with him an extensive background as a top financial officer within both city government and non-profit organizations. This diverse experience across public and mission-driven sectors equipped Keith with a comprehensive understanding of fiscal responsibility, organizational strategy, and community impact, laying the foundation for his subsequent leadership roles within the organization.

Under Keith’s leadership, Kootznoowoo successfully achieved 8(a) certification, opening new avenues for growth and opportunity. Keith has since been instrumental in pursuing strategic acquisitions and expanding the organization’s presence in government contracting, positioning Kootznoowoo for long-term, sustainable growth.

Reflective of his professional standing and commitment to community engagement, Keith has served on numerous local and state boards throughout his career. These board appointments underscore his trusted leadership abilities, strategic insight, and dedication to advancing the organizations and communities he serves.

Born overseas, Keith spent 20 years living in Alaska, including a decade based in Juneau. This experience living and working in remote, close-knit communities has shaped Keith’s leadership philosophy, emphasizing resilience, resourcefulness, and genuine connection with the people and communities served.

Keith has been married for over 25 years and is the proud parent of two children. Outside of professional responsibilities, Keith enjoys staying active on the golf course and pursuing a lifelong passion for music.

Keith’s unique combination of financial expertise, counseling insight, board leadership, and firsthand experience in both government and non-profit sectors positions him as a thoughtful, capable, and people-centered leader.

Rocky Estrada

Angoon Maintenance

Rocky has been a longtime employee of Kootznoowoo, providing maintenance support at the corporation’s Angoon facility. Recently, Rocky and his Angoon-based crew also completed the ANB Hall/Teen Center and Artist’s Workshop renovations.

Rebecca DeJean

Office & Human Resources Administrator

Rebecca joined Kootznoowoo in 2023 after relocating to Juneau from the Lower 48. In addition to overseeing the corporate office’s administrative operation’s needs, she also manages Kootznoowoo’s human resource functions.

Ralph “Chico” Bierely

K-Plaza Maintenance Manager

Chico serves as a jack-of-all-trades for the corporation. His main responsibility is overseeing the maintenance and upkeep of the K-Plaza building. However, he provides additional support when needed on a variety of projects. He is based in Juneau.